Mass production/sales and experience/patience are incompatible. This scope is intended for the inexperienced beginner, but it is not. I love this scope but I wouldn't have bought it if I knew the focuser has a Bird Jones lens. This makes it impossible to collimate with a laser collimator. People will claim that you can detach the lens and do it, but that won't work. You should avoid doing this unless you're willing to pull your hair out trying to align mirrors. I still love this telescope and have taken some really good pictures of the moon but for now that's all I could get. I would ONLY recommend this telescope if you are willing to go the extra mile in learning how to properly align mirrors. With a conventional reflector without a Bird Jones lens, collimation is easy. Aside from that one issue (which is a big one), I like everything else.
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