I like how easy it was for me to use, even if you aren't familiar at all with computers. The support staff were extremely helpful when we had questions about any aspect of using this software! There are some things that can be improved upon but overall its great - highly recommend! It has allowed us to keep track of what reservations have been made by our guests as well as allowing them access to their account information online so they don't need to come into the office every time there's something they're looking up.