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Bay Lakes Marina Review

2

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Vertical Industry, Marine

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Description of Bay Lakes Marina

Bay Lakes's Lodgical Property Management System (PMS) is designed to provide users with everything needed to manage the day-to-day tasks of campgrounds or marinas.

Reviews

Global ratings 2
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Type of review

Revainrating 5 out of 5

Excellent customer service and great product!!!

The software makes it easy for our staff at bay lakes, as well as customers that are staying there while boating/fishing etc., they can easily navigate all aspects from reservations through payments via an online portal! There isn't anything I dislike about this system but if you have any questions please contact them directly so we may be able answer your question more effectively than in writing here!! We use their reservation website which has made booking campsites easier since most people…

Pros
  • It is one less form or thing needing completed by my office before guest arrives (and saves time)It's secureEasy way to make correctionsOnce approved everything shows available sites instantly no waiting days later like with other systemsGreat customer service
Cons
  • Some problems

Revainrating 5 out of 5

Great customer service from Support and Super User Friendly!!!

I like how easy it was for me to use, even if you aren't familiar at all with computers. The support staff were extremely helpful when we had questions about any aspect of using this software! There are some things that can be improved upon but overall its great - highly recommend! It has allowed us to keep track of what reservations have been made by our guests as well as allowing them access to their account information online so they don't need to come into the office every time there's…

Pros
  • Easy way through which management team members could update schedules/information without having physical presence within an area where boats reside
Cons
  • It is hard to say