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Spain
1 Level
726 Review
49 Karma

Review on Rule Mate RM1100A Automated Switch Required by Kwesi Delgado

Revainrating 1 out of 5

Failed right out of the box. - UPDATED

Bought this pump in April to replace an old Rule-Mate 1100 that had failed. I finally got the chance to install it this weekend and it came right out of the box. Thought it might be my switch so I connected the manual cable directly to the battery. Still no action on the wheel. Unfortunately, I went through Revain's 30-day return window. I think I need to go through the warranty route. Can someone give me warranty information? It's embarrassing to spend half a day raising the bottom of my boat, hooking up a new pump only to find I have to take it off, ship it back and wait for a new one. To update. Just got off the phone with Xylem customer service. Karen was very friendly and helpful. I emailed her my Revain receipt and she sent me a new pump right away. I assume it was upgraded from RM1100A to RM1100B. I would give them 5 stars for their customer support.

Pros
  • Great for a small home
Cons
  • Questionable purchase for the elderly