The fact that I can get help whenever I need it, no matter where in the world I am. And the chat function to have quick conversations about anything! You can also use your phone number instead of their website which makes life easier if you are away from home or not near an internet connection. This could be better by giving more guidance for people who aren't familiar with using this platform. Use coach up! It's so helpful when things go wrong and you don't know what do next. Also helps me find new workout partners around my area.