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United States of America, Virginia Beach
1 Level
687 Review
17 Karma

Review on BENBAT by Trey Samuels

Revainrating 3 out of 5

Online BENBAT Store Doesn't Meet Customers' Needs

Review: In an effort to locate high-quality items to help me take care of my newborn, I recently bought a number of items from the BENBAT online store. Unfortunately, I was utterly let down by both the merchandise and the level of customer care. First of all, the goods I bought fell short of my expectations. The pacifier holder broke after only a few uses, and the car seat cover was challenging to install and ill-fitting. Considering that BENBAT claims to have a staff of experts in baby safety and design, I had high expectations for these products. They didn't seem to live up to my fundamental standards, though. Additionally, BENBAT's web store's customer support was subpar. I got slow and unhelpful answers when I contacted them to ask how to return the defective goods. To add to my frustration and disappointment, it took several tries to get an acceptable result. Overall, I wouldn't advise other parents to shop at BENBAT's website. Their customer care is appalling, and their products are of poor quality. I advise looking elsewhere if you're looking for high-quality baby products and dependable customer support.

Pros
  • Attention to detail in product creation.
Cons
  • Sometimes, customer support is sluggish and unresponsive.