Fortinet supplies these units with a kit warranty that begins 99 days after leaving the factory. This means you need to know how long the device has been on the reseller's shelf. In my case I bought the unit in January 2021 but the kit warranty was activated in July 2020 so I lost 6 months of support. I am happy with the product, I just wish Fortinet had a better way of handling this. ------- Support Conversation Excerpt ---- Thank you for contacting Fortinet Customer Support. from 09/09/2020 to 07/09/2021. Device guarantee autostart 99 days after shipping date 03/31/2020. Please contact your point of sale for further clarification.
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