
I've just opened my replacement order. I had to return the first one as the metal handle broke as soon as I got to the airport and I had to lug the stretcher around the airport using the canvas handle that came with it. It was very difficult to get around and I was very upset. I sent this one back as soon as I got home and just opened a replacement. I'm very disappointed again! The replacement order is missing the metal link to attach the padded shoulder strap to the other side. There is only one metal link and only one place to attach the shoulder strap, so it cannot be worn over the shoulder. There must definitely be an issue with their quality control department as every item I ordered was defective in some way. Unfortunately, tomorrow I'm going on a business trip and I don't have time to return this medium, so I have to use it with its shortcomings. Do not buy this carrier if you do not want parts to suddenly break during use!

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