Pillowtex was the vendor from which I just purchased a bed pillow, and sadly, my overall experience was rather unsatisfactory. My pillow arrived with obvious flaws in the stitching and the filling, despite the company's assurances that their products are of the highest possible quality and that they provide great customer service. After making contact with customer service, I found that they responded slowly and did not offer a sufficient resolution to the problem I was having. It is disheartening to make an investment in a product that does not live up to expectations, particularly when the firm professes to place a high priority on satisfying the needs of the consumer. In spite of the fact that the website is simple to use and has a wide variety of items to choose from, the company's products and services are of a poorer quality than those of its competitors. Shopping from Pillowtex is not something I would suggest doing if you are searching for bedding products that are reputable and of good quality.