I love how easy it was for me as an employee of my organization (a small non profit)to use this software! The ease in which you could add pictures or documents makes everything so much easier when trying figure out what equipment we need at any given time/day etc.. It's not perfect but has gotten better over years with updates from GNOsoft!! If there are some things missing they will probably get added soon enough though. We have been using GN since 2009 without issue till now because our IT department got rid off us last year :(.