Review on Rug Pad USA 5'X7' 3/8" Thick Felt Rug Cushioning Pad - Safe For Hardwood Floors & All Finishes by Star Bell

I have bought this carpet pad twice. I specifically looked for a 7'10" by 10'. The first one was 8x10 and I had to cut 2 inches off the length which was difficult but not impossible. I purchased it again for another rug, again 7'10' by 10'. This time it was too long and not wide enough and cut crooked as well. I ended up cutting off the extra length and piecing it onto the width with lots of duct tape. I will not purchase this rug pad again.Update 1/1/2023: After writing this review, I was immediately contacted by the very apologetic seller regarding my experience. He offered me a choice to have a new rug pad cut to my exact measurements or a full refund and I keep the existing rug pad. Since the duct tape was holding nicely, I opted for the refund and received it right away. I seldom encounter dedicated and professional customer service of this caliber and have changed my review to reflect this. I would not hesitate to do business with this company again, and would like to thank Joshua for going above and beyond to resolve my issues!