1) Easy access from any device2). Flexible deployment3.) Highly scalable4.). The ability of create dashboards5). Provides best visibility into network health conditions6.), Helps me save time searching for issues7), Good alerting capabilities8 ). Some alerts are hard coded which can be difficult if you want more customization9). Limited support options10). Harder than expected at first glance11). Lack user training12). I would like some better customer success stories13.) Can not monitor all networks due lack resources14). More granular controls over notifications15.). User interface has room for improvement16.). Need way too many modules17). Sometimes it is very slow loading18). It's really expensive19.). If there was an affordable option available that met our needs we might have considered this solution20). There were problems monitoring my own.