The platform offers an easy way to create multiple chatbots that can be used in different applications (eCommerce store or CRM). It's also very flexible - you have full control over how your bot works, what features it has etc., as well there are many plugins available from developers/the community which extend its functionality even further! I don't like all those prompts when creating new conversations because they take too long time to load up my screen so sometimes i forget about them but overall this tool does work great if you know exactly where do want go with it and use only parts of their product you need :) We're using Chatbot Engines integration through Conversation Manager API plugin along other integrations we've created ourselves via Zapier app & Salesforce AppExchange connector.