The box it came in was in excellent condition but the Sony headset box was damaged. When I removed the headset case, I noticed a few smudges on it, even one that looked like a happy face. It looked like it had been used and had a new tag on the outside of the box saying it was new. I took some macro photos of the earbuds and they appear to be wax free. So are they new or not? I'll try it, the sound is great. I can't say battery life at the moment because I haven't used it that long since I got it today. The price was great for Prime Day but as I said they may have sent out used headsets to meet sales demand due to the low price.
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