The best thing about this software is that it can be used by both small companies as well large ones, which means your competitors will not know what you are doing! Also since we have been using Helptekn pilot for almost two years now there has never really anything I dislike or would change in any way shape of form (even though they could improve certain things). It's just great to use - very user friendly with all kinds of features! You should definitely give them some time before deciding whether its worth buying because their services do cost money but also offer good value too!! We manage our entire tech department via one dashboard so everyone knows whats going around without having several different screens open at once :).