The customer service has been nothing short of excellent! I have had very few issues with my two machines over three years since purchasing them. Both are working perfectly - no problems at all after more than 3 years. Not much to dislike here as it's just worked so well in every way we've needed. Pricing seems fair for what you get, but maybe worth looking into any addons or upgrades to make sure they're not too expensive. We use these primarily for our restaurant locations. They are simple and easy enough that anyone can set up without needing an IT person present.