Got the first one and ran into crazy problems. They replaced the reel with a new one and it works great. Works great, prints great. I won't say it's bad quality as it happens with everything. Not all products from the line will be perfect, there is always a percentage of problematic products. So this is a great product and the replacement works great as have the other colors I've gotten from them. highlighted. They did a great job replacing the product and making me a happy customer and I will continue to buy from them. Many Thanks.
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