The main plus side was everything it did - my records were being saved seamlessly, charts printed out easily, I could upload patient info from other apps that we used at work like Google Docs! Not much bad about anything really (the web app crashes every once in awhile!). It's also very expensive for an office suite; I think this is why more mid-level companies aren't using ehr solutions yet or maybe not as many? Some features are just too confusingly different than regular computer software. For example when creating new appointments they always seem so simple when you're able to do things manually but there will be times where trying something else results in errors/missing steps etc. This product fixed our accessiblity issue by going paperless completely without losing any time because doctors were already familiar how these products worked. I love how my medical records are organized by each visit or procedure that has been done at this facility for ease when searching through them later if needed! The program is not very intuitive so finding what you need can be difficult sometimes but overall it works well enough as long they keep adding features we will get better over time!! We have had no issues using their product yet since starting our transition from paper charts into an electronic format (2 years ago).