The easy of use interface makes this system very user friendly! It is great that you are able get training online if needed as well through their website which gives access anywhere at any time!! I wish they had more options when adding new reports/forms but thats just my opinion only since we're not using all features yet. Have been testing out some different types from our dispatch center so far nothing bad about them though. ! If looking into getting one make sure there's enough space available because once installed takes up quite alot room (even after deleting most things). We've found ways around having too much storage by moving files off main drive then downloading onto portable hard drives etc.. This helps us keep an organized file structure without taking away precious desk top real estate. !! Also being integrated within EAS saves tons amounts money over purchasing separate products like APCO P25 devices ect...etc.....