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Santiago Serrano photo
Bangladesh, Dhaka
1 Level
719 Review
70 Karma

Review on GOTRAX NOVA Hoverboard - 6.5" LED Wheels, Dual 200W Motors, UL2272 Certified, 65.52Wh Battery, LED Lights, And Self-Balancing Scooter For 44-176Lbs - Max 3.1 Miles & 6.2Mph by Santiago Serrano

Revainrating 5 out of 5

Honored warranty - my new review

My 9 y/o daughter got this as a Christmas gift and it broke After a month. I contacted amazing who got me in touch with the seller. After an hour long phone call and filling out an online form They let me know it was still under warranty and could be replaced. I had to ship the old one back (sort of a pain b/c we didn’t have the original box). I had to follow up with them to see if they received it. Once that was confirmed they shipped us a new one and this one has not had any problems. Even though there were some hoops to jump through, it was worth pursuing the warranty claim and we were really happy they followed through on their end.

Pros
  • LED lights make it easy to see and be seen
Cons
  • The hoverboard doesn't come with a user manual