Review on LiveVox by Donald Vargas
We've used LiveVox since 2012 and have been delighted with the level of service provided and the expertise of the engineers behind the software.
We've used LiveVox since 2012 and have been delighted with the level of service provided and the expertise of the engineers behind the software. A great place to work, great culture, amazing people and high standards. LiveVox is fast becoming a go-to vendor for any CRM integration, for example Salesforce. LiveVox has great leadership who give us confidence in their vision and commitment to achieving it. I am the only person at my company who uses livevox (and I'd love to spread the word) They are constantly innovating and providing new features and services. It is still quite expensive, but for those companies looking to move away from using Contact Center Solutions, LiveVox is a great option. We use them for all of our phone systems and web chats, and they have great people supporting it all. I would recommend them to anyone looking to modernize their tech stack and get rid of all the legacy crap. When I first joined my company, I was lucky enough to get a LiveVox account. Now, every other year, we renew our contract with them. I love the ease of doing so.
- They are very flexible, even though they have only one product, you can customize the product and your own solution as much as you want.
- Their documentation is very clear and easy to understand, you can also easily find answers by browsing their knowledge base
- The team is extremely helpful when you need help or questions.
- The pricing is a little steep, but once you have an account, you will not regret paying.
- Their software takes a while to get going, it is a little complicated and may seem overwhelming.
