- You get immediate updates via text messaging whenever an issue arises that might impact others
LiveVox Review
3
·
Very good
Rating
4.4
Sales, Auto Dialer
Description of LiveVox
LiveVox is a next-generation contact center platform that powers more than 14 billion interactions a year. We seamlessly integrate Omnichannel Communications, CRM, and WFO capabilities to deliver an exceptional agent and customer experience while reducing compliance risk.
Our technology enables effective engagement strategies on communication channels of choice to drive performance in your contact center. Our battle-tested risk mitigation and security tools help clients maximize their potential in an ever-changing business environment.
With 20 years of pure cloud expertise, LiveVox is at the forefront of cloud contact center innovation. Our more than 500 global employees are headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; New York City; St. Louis; Medellin, Colombia; and Bangalore, India.
Pros
Pros
- They are very flexible, even though they have only one product, you can customize the product and your own solution as much as you want.
- Their documentation is very clear and easy to understand, you can also easily find answers by browsing their knowledge base
- The team is extremely helpful when you need help or questions.
Cons
- The pricing is a little steep, but once you have an account, you will not regret paying.
- Their software takes a while to get going, it is a little complicated and may seem overwhelming.
Pros
- Good value for money as the cost per user is not too high.
- Easy to install
Cons
- No reporting features.
- Limited features