I like that we are able to do quick analysis of our networks without having to install anything ourselves - this saves time for IT department but still gives us enough options if needed! The tool is not very intuitive or user friendly at all so training new employees would be difficult (and there's no way to ask questions online). You need good knowledge in networking before jumping into using Polinodes software as support will only help basic stuffs such as checking IP addresses etc., which doesn't really mean much considering how expensive they charge per hour on their prices page. It helped me understand my servers/networks more quickly than manual testing could have done.