The ability to manage all of our accounts from one place has been very helpful for my department as it allows us access any account at anytime, we also love how customizable this program is allowing so many different ways in which users are able utilize their programs feature! There isn't anything I dislike about using MSERF but there may be some other features not available due to budget restraints (we do receive discounts because they provide great customer service). This makes keeping track much easier than having multiple spreadsheets/calendars etc., if something changes anywhere throughout an entire month then everything syncs up seamlessly without errors being added by myself each time - just like magic!!