The best part of this software is that it can be used to manage your reviews, ratings and comments in one place! It also helps me keep track of my client's feedback so I know exactly what they like or dislike about their experience with our service/product! This system has been very helpful for us as we are able to see all customer information at once rather than having to go back and forth between programs. We have not found anything that we do not love about this program yet but if you're looking for an easy way to organize your clients' reviews then look no further! They will appreciate how organized everything is now and how much easier it makes keeping track of them!