I like that they have experience with both print and online marketing. They can provide me insight into what it takes for my business to reach people who will engage with my content. The team is very responsive, friendly and always willing to help out when needed! Sometimes they go above and beyond expectations. It’s not always clear exactly how much work they did or didn't do. Sometimes there's confusion as to whether you're talking about hours worked vs time spent working on tasks. There isn't anything that really bugs me about them but their pricing structure could be more transparent (i.e., breakdown of hourly rates). Get quotes from several different providers before making your decision. What was our goal? To increase traffic through social media channels so that leads would convert better. How did we measure success? Conversion rate of new customers after implementing social campaigns.