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67 Karma

Review on NewGrove Periscope by Tom Lantz

Revainrating 4 out of 5

Great alternative for customer feedback management!!!

The features are easy enough that I can understand it within minutes, allowing me to get my job done quickly with minimal training required from an admin standpoint! There isn't much out there like this yet (at least not in Canada), so we're excited about trying new things here at work as well as seeing what other businesses do when they use these types of software programs. We've been able to see some really useful information regarding our customers' likes/dislikes via their periscopes; however, since most users have privacy concerns by default you may need more time than expected before people actually start using them properly - which is fine because everyone has busy lives nowadays anyway!! It's great if your team doesn’t already know how to utilize social media correctly or even better still don’t want to be bothered looking up all those hashtags etc., but instead would rather just let someone.

img 1 attached to NewGrove Periscope review by Tom Lantz



Pros
  • It's actually really engaging to the customer and we have the ability to engage them much better, both during and after the event
Cons
  • I do wish that the app was faster, and that the platform works well with multiple devices