I really like the water quality of this device. I am happy with it since I bought it. Since then, however, the filter housings have broken twice. I installed it in the cupboard under the sink in the kitchen and the filter housings were torn twice. The first time it happened when I was on vacation. I returned home to a nearly flooded basement, I was lucky I turned off the water supply before leaving home otherwise I have no idea what would have happened to my basement. The water I found in the basement was the result of the water that was already in the pipes. The second time it happened when I was at home and heard the sound of urine coming from my kitchen, when I looked for the source of the noise I found it happened again. I got lucky this time too as I was at home and noticed it within minutes of it happening. The first time it was even less than a year so it's covered under warranty. I called them and they sent me a new filter housing for the broken one. In any case, I won't wait the third time because you never know when it will happen. If you love your home and hate seeing it flooded, RESERVE this broken product. Photos of both incidents are attached.
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