I love how it is easy to use, all of my clients have been happy with me using this service! The only thing that could be improved would maybe include an option for more than one rating at once instead if having multiple options per question so you don't need two different windows open just in case your client doesn’t like both answers? Maybe also make them able to choose which answer they prefer (if there are 2 or 3). It's great because its quick & reliable compared to other sites we used before as well has helped us improve our customer experience by getting rid some bad ratings given previously.