I like to drink alkaline water. What I didn't like was that the instructions didn't make it clear what to do before you start drinking from the jug. The instructions say nothing about the stickers to peel off the cartridge before soaking. I had to call support to find out. I gave them 3 stars for that reason, but I would give them 2 stars if I could, for the cartridge itself. Because once the cartridge is placed in the jug and it gets wet it will float up and won't stay in place Job. I thought maybe the cartridge was bad so I tried a different one and both cartridges did the same thing. Plus, it tastes clean once the water holes pass through the cartridge.
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