All parts are well packaged, wrapped in plastic, matched to each other, packed in a box nested in another box. Somehow this scratched one of the side rails pretty badly. Since I hide this in the back of the equipment room and no one but me can see it doesn't really matter, but it would be nice if the new product arrived in good condition. The second problem was that there was no hardware to actually assemble the rack. There are lots of cage nuts, lots of studs, even some very heavy wall anchors, but the hardware to actually mount the stud was lacking. A quick trip to the hardware store solved the problem, but I had to get the hardware needed to assemble the rack. I can only assume these are the items that just didn't make it into my box. If they don't expect you to assemble the rack with only tiny rack screws? I think it might work, but I didn't feel comfortable hanging 200 pounds of electronics on the wall with just that. Those two issues aside, the stand feels well built, the holes line up, and it's built straight. From now on everything should run smoothly, but you get what you pay for.
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