We've been using this software since its release in 2008 to manage our church's membership database as well as other aspects of running an online community ministry such as photo albums/galleries; bulletin board etc. I like that you can customize it so that there are different options depending upon what aspect or service your looking at (like member directory vs photos). There isn't any one thing we dislike about this system - everything is great! The only issue that comes up from time to time is when someone forgets their password which takes us out of commission until they remember where they last saved it. Sometimes it may take them longer than expected because they're not familiar with how easy it should be but overall this has worked very well for our organization. I like that it's easy to use as well as its price point is very reasonable compared to other church management software out there. It has been great so far! Nothing in particular right now but we are using this product primarily because of ease of use. We have loved being able to manage our membership database online instead of having to go through hard copies or emails when adding new people into our directory.