Review on EEZ-Y Oversized Golf Umbrella - 58 Inch Double Canopy With Heavy Duty Windproof Design, Foldable To 23 Inches For Travel, Break Resistant Rain Umbrella by Jerry Mangum

I had purchased this umbrella in December of 2016, and took it the Caribbean where I was told to prepare for strong winds and spontaneous rainfall. It worked very well for about two weeks, but broke shortly after. The umbrella wouldn't close and if it did, it would pop open randomly without even being touched. I was really disappointed because I have had other products from EEZ-Y (specifically, the Windproof Double Canopy Construction Compact Travel Umbrella), which have been fantastic and enduring. So, I didn't really expect for this umbrella to break easily.I contacted customer support to inform them of my experience with the product. A member of their team, Andrew, responded very quickly and professionally, asking for a picture of the defect in the item. After sending them the picture, they immediately sent me a replacement product and were very apologetic about the inconvenience. I really appreciate their excellent customer service, and I have always believed that the product is only a fraction of what makes a business successful--customer communication and service are also just as important.With that said, the new umbrella that I received in January 2017 has been working well with no problems whatsoever, which is what I had originally expected! Their products do the job and are well priced.