I like how quickly they can get us set up, integrated into our system as well have any customized workflows built out for what we need immediately. They're not afraid of pushing back when its needed but also do listen if you want something done differently or better than initially anticipated by your needs/what's working at this time within YOUR organization is important! No problems yet so far - great team who gets it right every step along way!! Integration between Salesforce & APEX Workflow integration was seamless (and fast).