I liked best how easy it was for me as an end user of this product, which is something you can't say about most products out there! The customer service side could use some help - they're very helpful but not always able to answer questions quickly or directly (e-mailing them might get quicker responses). This software has helped us be more efficient by providing access from anywhere at any time without having someone physically sitting next to our desk all day long. It's also great knowing we…