I like how easy it was to use once we had our account set up! It took us less than 15 minutes from signing in with my admin username/password until everything worked perfectly!! The only thing about this program which could be improved would have been if they included more options when creating your own groups (we're currently using them as an internal travel agency).
We've used other programs before but none of those were able or willing take care off all aspects within one platform - so far ECTV has done just what you'd expect outta any software package these days :) Our clients are now informed via text message every time someone visits their room & can book online without having access too many different websites at same times ;).