I like that it's easy to use and provides all of my ticket needs as well as an integrated email marketing platform. The customer service is also great! They are always willing to help me out when I have questions or need assistance. There aren't many things about this product but their ticket printing could be better and they should expand some of their services to include other types of tickets such as parking passes and event permits. We're using it for our events at work and we've realized how much easier it has made booking everything from volunteers to catering staff to guest speakers/presenters. It really helps us keep track of everyone involved in a project so nothing gets forgotten.