I like how we can use it from our mobile device or desktop PC without any issues with internet connectivity which was an issue before using this product for about 8 months now. It has been working really well since then so far no complaints at all but if there are please let me know as soon as possible because i will be more than happy to help! The main benefit would have to do with communication between officers who need to communicate quickly during emergency situations such as active shooter incidents where police department resources may not allow them time for phone calls etc.. I love how easy it was for me to get started with this product! The training videos are very helpful as well. Sometimes the voice recognition isn't quite correct which can be frustrating at times. It's great having all my radio dispatches available from any device without needing an internet connection. This has saved time by not having to print out paper copies each shift.