I like how simple it was for me to use this software, as well as its ease of access via mobile devices. The user interface could be improved upon at times, but overall it's been great! This program has helped my business grow exponentially through using their services. As far as customer service goes, they've always responded quickly when needed. There are not many downsides with this product; however, if there were any, I would only mention that sometimes it takes awhile to load up after logging in from another device or computer. It's worth the wait though because once loaded up everything works perfectly. You can also do all of this without having to pay an additional fee per post. I am able to manage multiple accounts within one place.