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Oman, Muscat
1 Level
692 Review
40 Karma

Review on Imzay by David Berry

Revainrating 3 out of 5

My disappointing encounter with Imzay Online Store: A Crafting Nightmare

I was eager to check out Imzay's online shop because I enjoy crafting and I had heard great things about it. However, I had a very negative encounter with the business. Despite the claims of a huge product assortment and top-notch customer service, Imzay disappointed me in a number of crucial respects. First of all, I was dissatisfied with the caliber of the goods I got. Many of the items I got were of a much lower quality than I anticipated, despite the website's claims of high-quality materials. The brushes were frayed, the paints had dried out, and the sewing thread was so subpar that it snapped after just a few threads. In addition to the products' subpar quality, Imzay's customer support was also problematic for me. I contacted them about the problems I had encountered, and I got a dismissive and unhelpful answer. They were obviously not interested in helping me with my problems and were more interested in getting me off the phone as soon as they could. To make things worse, the return policy was difficult to understand when I tried to return the goods I had bought. The business appeared to be doing everything in its power to make it challenging for me to return the products and receive a refund. My interactions with Imzay were, all in all, a total nightmare. Even though the business claimed to offer high-quality goods and top-notch customer support, I discovered that they far exceeded my expectations. I would advise going elsewhere if you're looking for a dependable and trustworthy online store for your crafting requirements.

Pros
  • Excellent customer support.
Cons
  • Return procedure that is unclear.