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Caleb Olsen photo
Germany, Berlin
1 Level
752 Review
44 Karma

Review on Selens by Caleb Olsen

Revainrating 2 out of 5

Experience with the Selens Online Store That Was Not Satisfactory

My passion for photography compels me to keep an eye out for novel and interesting pieces of photographic equipment. After learning about Selens Online Store, I couldn't wait to look through the products they had available. I'm sorry to say that my experience with Selens wasn't particularly impressive. To begin, the structure of the website seemed disorganized and perplexing to me. It was difficult to get around, and the search function did not provide as much assistance as it could have. In addition, some of the product descriptions were unclear, which left me uncertain as to whether or not the item would fulfill my requirements. In addition, when compared to the values offered by other online photography retailers, I discovered that those offered by Selens Online Store were among the most expensive. Despite the fact that I am aware that high-quality products come at a higher cost, I was anticipating prices that were more competitive, given the abundance of other places where one can purchase products that are very comparable. The poor quality of the customer support was the last straw for me. When I reached out with a question regarding a certain item, it took several days before I got a reaction from the company. As a result of the dismissive and unhelpful nature of the response I received when I did eventually hear back from them, I was left feeling aggravated and unappreciated as a customer. In general, the experience I had with Selens Online Store was one that left me feeling dissatisfied. The disorienting layout of the website, the high prices, and the poor quality of the customer service all contributed to a frustrating purchasing experience. As a direct consequence of this, I won't be shopping for photographic equipment at Selens anymore; rather, I will investigate other online retailers to satisfy my requirements.

Pros
  • an accessible webpage
Cons
  • A website with a confusing structure Equipment that is flimsy and poorly constructed