The most important thing that I like about helical is their support team who are very friendly and knowledgeable to handle my queries related to our projects. They always ensure me that they will be there for any kind of help/support whenever required by us. There isn't much i dislike since it has been working well for all our needs so far. If you want your business analytics platform then go for this one because we have used them for many years now and satisfied with their services. Helpdesk service is good too where you can get answers from experts within few hours time without going anywhere else. Reporting system also works pretty fast and easy which helps us to prepare quality reports at ease.