This item arrived in typical Revain express packaging. Box in box and without filling. The original box was dented in several places but the padding inside was such that the lock was fine. Directions are pretty simple. Felt it should be relatively easy. Removed the old one with no problems. Installed the batteries and worked with the front or outer panel in the door. The first problem: the holes in the door frame did not match the new holes in the lock. I took a screwdriver and twirled it like they did. At least enough to turn screws. The rest assembled. Now it's time to test it. The default code worked to block it. Then I tried to unlock. nope The second problem: the lock closes but does not open. So now in a typical "Made in China" routine I'll probably have to fiddle with it to try and get it to work, where I just end up pulling it out and sending this piece of junk back. Good luck if you decide to get one.
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