It is very user friendly as well as simple for my employees who are not computer savvy at all! The customer service was excellent too!! I had no issues while using this product even though i am new into pest management field.
There's nothing that we dislike about gorillas desk so far but if there could be anything then maybe more training courses should come up once again since they only offer online lessons which might create some difficulties when working offline (like me). We used gorilla desks because our previous system didn't really help us much especially during peak times where pests were hard to track down/find etc..