I like that it's easy to use, has great customer service when you need them, and they are always willing to go above and beyond! I would say the best thing about this product so far is how user friendly everything was once we made our initial purchase. There were no issues or complaints from us at all during our first year of using their services (and we've used many in my career). We have not had any problems since then either. It helps me keep track of things related to my job while also helping other people find what they're looking for.