The best thing about this product is its ability to give us all of our business needs in one place. We have been able to keep track of everything we need in one spot. It has helped us save time by not having to go back and forth between different programs or folders. I dislike how sometimes it does freeze up for no reason at all. This happens enough where I would rather use another program if there was something better out there. If your looking for an easy way to organize and manage your sales calls then this will definitely help make things easier for you. Being able to easily access my contacts when needed so I can quickly get them what they are needing.