Inbound/Outbound Call Center is blended solution that provides you with a prodictive dialer, agent scripting and real-time reporting, as well as, CRM, call conferencing, and more.
The best thing about this product is its ability to give us all of our business needs in one place. We have been able to keep track of everything we need in one spot. It has helped us save time by not having to go back and forth between different programs or folders. I dislike how sometimes it does freeze up for no reason at all.
This happens enough where I would rather use another program if there was something better out there. If your looking for an easy way to organize and manage your sales
Pros
It is easy to use and the ability to have all of your contacts and calls in one place is great
Cons
I dislike how often it freezes and there is no way to fix it