1) The easy access to all data, 2) The ability to integrate with other third party applications (such as SAP), 3) The ease of use of the product. Maintenworks has helped my organization in solving many issues related to our ERP system. I have been able to find records that I had previously missed. It helps me to keep track of all of my projects. It also allows me to quickly locate any project information that I need. The only issue that I have found so far while using this software is that it does not seem to be very friendly towards mobile devices. This is something that I hope can be improved in future versions. If you are looking for a tool that will allow you to easily manage your projects, then this is definitely the software for you! We have been able to improve our process efficiency by keeping track of all incoming and outgoing requests.