I like that it is easy for our sales team to use, we can add all kinds of data fields into reports within minutes. We are able to pull up different types of information from our customers which helps us make better decisions with regards to their needs. There isn't anything i dislike about this software at all. This is one product where you really do get what you pay for! The cost of adding new features or customizations is expensive so if your looking for something cheap then look elsewhere. For those who want an automated way to gather customer info then lognostics will help out greatly.