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Italy, Rome
1 Level
704 Review
67 Karma

Review on BlackVue DR900X-2CH With 256GB MicroSD Card 4K UHD Cloud Dashcam Built-In Wi-Fi, GPS, Parking Mode Voltage Monitor LTE Via Optional CM100 LTE Module by Stephen Ball

Revainrating 2 out of 5

Video issues. Zero product support from BlackVue.

I bought this dash cam to outfit it in my new car. The front camera is nice, slim, and concealable and the video quality is very good, at least for the front facing camera. The rear facing camera has issues only after 3 months of use and BlackVue’s support is awful. If you want a company that supports their products and backs their products, look elsewhere.In my previous vehicle, I used a basic 1080p Roav dash cam that work fine for all intents and purposes. After two years, the camera crapped out on me. Knowing that it was out of warranty, I reached out to Roav, explained my issues, and before I knew it, I was being sent a replacement free of charge. They didn’t even want the old one back.BlackVue on the other hand, has disappointed me with their lack of product support. Nothing has been modified with this camera. Everything about it is how it came from BlackVue including the SD card, which they are adamant you must use for best results. I’ve reset it numerous times, checked my connections, reformatted the SD card and the rear camera is failing. All BlackVue would do is instruct me to conduct a RMA with the reseller, who happens to be Walmart. They know well that a RMA is not an option so now I am stuck with a defective rear facing camera, or buy a replacement from BlackVue for $100.If you want to gamble and hope your dashcam does not fail when you may need it the most, then buy a BlackVue. If you want awesome customer & product support, again, look elsewhere.

Pros
  • Car & Vehicle Electronics
Cons
  • Requires monthly subscription for cloud service